bbajer Privacy Policy
Your privacy matters to us. This policy explains exactly what data bbajer collects, why we collect it, how it is stored, and the rights you hold as a Bangladesh player on our platform.
Your Privacy at a Glance
Six core commitments bbajer makes to every registered player in Bangladesh
This Privacy Policy ("Policy") describes how bbajer ("we", "us", "our") collects, uses, stores, and shares personal data from users ("you", "your") who access or register on the bbajer platform at https://bbajer.app ("the Platform"). This Policy applies to all players based in Bangladesh and to all services offered through the Platform, including casino games, sports betting, live dealer products, and customer support interactions.
By registering an account on bbajer, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of bbajer's Terms and Conditions and should be read alongside them. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to request account closure.
bbajer reserves the right to update this Policy periodically. When material changes are made, we will notify registered players via the email address held on file, or by displaying a prominent notice on the Platform. The "last updated" date at the top of this page reflects the most recent revision.
bbajer collects personal data through several channels: account registration forms, ongoing platform use, payment processing, customer support communications, and automated technical systems. The categories of personal data we may collect include:
We do not knowingly collect personal data from persons under the age of 21. If we become aware that a registered account belongs to someone under 21, we will close the account and delete associated personal data in accordance with our data retention schedule, subject to any legal obligations to retain transaction records.
bbajer processes your personal data only for lawful, defined purposes. The table below sets out the primary purposes for which we use your data and the legal basis on which each processing activity rests:
- Account Creation and Management: To register your account, verify your identity, and maintain accurate account records. Legal basis: contractual necessity.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and net banking channels; to detect and prevent fraudulent transactions. Legal basis: contractual necessity and legitimate interests.
- Identity Verification (KYC): To verify that you meet the 21+ age requirement and that your identity matches your payment details. Legal basis: legal obligation and legitimate interests.
- Customer Support: To respond to your queries, resolve disputes, and maintain records of your communications with our support team. Legal basis: contractual necessity and legitimate interests.
- Platform Improvement: To analyse usage patterns, diagnose technical issues, improve game performance, and personalise your experience on the bbajer Platform. Legal basis: legitimate interests.
- Responsible Gaming Monitoring: To identify patterns that may indicate problem gambling behaviour and to enforce deposit limits, cooling-off periods, or self-exclusion requests. Legal basis: legal obligation and legitimate interests.
- Marketing Communications: To send you information about promotions, bonuses, and new game releases on bbajer, where you have given explicit consent or where we have a legitimate interest. You may opt out at any time. Legal basis: consent or legitimate interests.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other illegal activity. Legal basis: legal obligation and legitimate interests.
bbajer does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only with the categories of recipients listed below, and only to the extent necessary to fulfil the purposes described in Section 3:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process deposits and withdrawals on your behalf.
- Identity Verification Providers: Third-party KYC and age-verification partners who process identity documents on our behalf under strict data processing agreements.
- Game Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your account identifier and session token to deliver game content. These providers do not receive your full personal profile.
- Fraud and Security Partners: Analytics and risk management providers who help bbajer detect and prevent fraudulent activity, cheating, and money laundering.
- IT Infrastructure and Hosting Providers: Cloud hosting and CDN providers who store and serve platform data under confidentiality obligations.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful authority request, bbajer may disclose personal data to relevant regulatory bodies or law enforcement agencies.
All third-party data processors engaged by bbajer are bound by contractual obligations requiring them to handle your personal data with the same level of care and security that bbajer itself applies. We do not permit our processors to use your data for their own independent purposes.
International transfers: Some of our third-party providers may be located outside Bangladesh. Where personal data is transferred internationally, bbajer ensures that adequate safeguards are in place — including contractual data protection clauses — to maintain the same standard of protection that applies within Bangladesh.
bbajer uses cookies and similar tracking technologies to operate the Platform efficiently and to improve your experience. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:
- Strictly Necessary Cookies: Required for core Platform functions such as maintaining your login session, remembering your language preference, and processing transactions. These cookies cannot be disabled without disrupting the Platform's operation.
- Performance and Analytics Cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve Platform performance and usability.
- Functionality Cookies: Remember your preferences, such as your preferred game category or notification settings, to provide a more personalised experience on return visits.
- Targeting and Marketing Cookies: Used to deliver promotional content relevant to your interests and to measure the effectiveness of bbajer's marketing campaigns. These cookies are only placed with your consent.
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from using certain features of the bbajer Platform, including logging in and placing bets. For more detail on the specific cookies in use, please contact our support team.
bbajer retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Active Account Data: Retained for the duration of your active bbajer account relationship plus a minimum of five years following account closure, to comply with financial record-keeping obligations.
- Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
- KYC and Identity Documents: Retained for a minimum of five years following account closure or the last verified transaction, whichever is later.
- Customer Support Communications: Retained for three years from the date of the most recent interaction, or longer if the communication relates to an unresolved dispute or legal matter.
- Marketing Data: Retained until you withdraw consent or opt out, after which marketing profile data is deleted within 30 days. Suppression records (confirming you opted out) are retained indefinitely to prevent re-contact.
- Technical and Usage Logs: Aggregated analytics data is retained for up to 24 months. Raw server logs containing IP addresses are retained for 90 days unless needed for a security investigation.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
As a bbajer account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team in writing at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.
- Right of Access: You may request a copy of all personal data bbajer holds about you, along with information about how it is being processed.
- Right to Rectification: If any personal data held by bbajer is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to Erasure: You may request that bbajer delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records.
- Right to Restriction: You may request that bbajer temporarily stop processing your data while a dispute is being investigated or while we verify accuracy of the data.
- Right to Data Portability: You may request that bbajer provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.
- Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, where your individual circumstances warrant it.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
bbajer takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the bbajer Platform.
- Encryption of sensitive data fields — including payment identifiers and identity document references — in our database storage systems.
- Role-based access controls ensuring that only authorised bbajer personnel with a legitimate business need can access your personal data.
- Regular security assessments and penetration testing of the Platform infrastructure.
- Multi-factor authentication options for account login to reduce the risk of unauthorised access.
- Automated anomaly detection systems that flag unusual login behaviour, atypical transaction patterns, or signs of account compromise for immediate review.
While bbajer applies industry-standard security practices, no online platform can guarantee absolute security against all threats. You also have a responsibility to keep your login credentials confidential. If you suspect that your account has been compromised, contact our support team immediately at [email protected].
The bbajer Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from persons under the age of 21. If you believe that a minor has registered on the Platform or submitted personal data without authorisation, please notify us immediately at [email protected]. Upon confirmation, bbajer will promptly close the account, cancel any associated bonus credits, return any verifiable real-money balance, and delete all personal data associated with the minor account in accordance with our retention and deletion procedures.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. bbajer supports responsible access controls and will cooperate with any verified parental or guardian request concerning a minor's use of the Platform.
bbajer may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify you by sending an email to your registered address, by placing a prominent notice on the Platform for a minimum of 14 days, or both. The revised Policy will take effect from the date stated in the "effective date" field at the top of the document.
We encourage you to review this Policy periodically so that you remain informed about how bbajer protects your personal data. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you disagree with any revision, you have the right to close your account and request deletion of your personal data in accordance with Section 7 above.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bbajer holds about you, please contact our dedicated privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.
For all other general account enquiries not related to privacy, please visit our FAQ page or our About Us page for more information about bbajer.
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